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This page sets out exactly how bat678 collects, holds and uses the information tied to your account — including wallet activity linked to bKash, Nagad or Rocket. Access to our platform and the protections described here depend on your local law and eligible regions.
When you create an account with bat678, we record the details you submit during registration — your name, contact information and the payment method you choose to use, whether that is bKash, Nagad, Bank Transfer or Rocket. We also log session activity: the pages you visit, the device type you use and the approximate region your connection comes from. This data lets us keep your account working correctly and allows our support team to assist you when something needs fixing. Transaction records tied to your wallet — including deposit and withdrawal entries — are retained for the period required to resolve disputes and meet any applicable reporting obligation in the regions where access is permitted. We do not sell this information to third parties for marketing purposes. Where a third-party service provider handles part of our infrastructure, we limit what they receive to only what they need to perform their specific function. Cookies and similar technologies help us remember your session preferences and reduce friction the next time you return. You can adjust cookie behaviour through your browser settings; doing so may affect how some account features respond. If you have questions about a specific data category, our support route is described in the contact section below.
Transaction records for bKash deposits and withdrawals are held for the period needed to close disputes and meet applicable regional reporting requirements.
Nagad wallet entries in your account history follow the same retention approach — kept only as long as operationally and legally necessary for your region.
Bank Transfer records are logged at the time of the transaction and held under the same data-retention policy as other payment methods on the platform.
Rocket payment data is treated identically to other local wallet entries — limited access, purpose-bound use and no sharing with unrelated commercial parties.
Not every part of your experience on bat678 falls under this single policy document. Some areas — such as third-party payment processors or external links you may follow — are governed by their own terms. This section draws the line clearly so you know which protections apply directly to your account and which depend on another party's rules.
Login credentials, session tokens and account-level preferences you set inside bat678 are fully within scope. We control how these are stored, who can access them and how long they are kept.
Deposit and withdrawal records processed through bKash, Nagad, Rocket or Bank Transfer appear in your account history and are covered here — but the payment provider's own data rules also apply on their side.
Game content from studios such as PG Soft or CQ9 is delivered through our platform, but those studios operate under their own data and technical policies. We do not govern what they collect independently.
Any external link you follow from our pages — analytics tools, social platforms or unrelated services — leaves the scope of this policy immediately. We do not control and cannot be responsible for their data practices.
You are not a passive holder of an account — this policy gives you concrete steps to take if something about your data needs attention. Start with your account dashboard after login: transaction history, saved payment methods and session records are visible there without needing to contact us. If you spot an error in your registered details — a name spelling, a contact number — the account settings page is where you make corrections directly. For anything the dashboard does not let you change, or if you want to understand what we hold about you, our support team is the right channel. They can locate your records, explain what category they fall into and confirm how long they are kept. If you want to request deletion or restriction of certain data, send the request through the support contact route; we will respond within the timeframe required for your region. Eligibility for these rights depends on applicable local law.
Your account dashboard shows transaction history and session data after login. Check the wallet section to see entries linked to bKash, Nagad or other payment methods you have used.
Name, contact and preference fields can be updated from the account settings page. For fields that are locked — usually identity-verified details — contact support with the correction you need.
If you are unsure what we hold or why, reach out through the support contact shown on this page. Describe the specific concern; our team will locate the relevant record and explain its purpose.
Deletion or restriction requests must be submitted through support. We process them within the timeframe applicable to your region, subject to any retention obligation that legally overrides early removal.
If this policy raises a question you cannot resolve through your account dashboard, our support team is available to help. Use the channel that suits you — live chat inside your account, or email for questions that need a written record. All privacy-related requests are handled by the same team that manages account queries, so there is no separate submission form needed.
Open the chat icon from within your logged-in account to reach our support team. For privacy-related questions, describe the data category you are asking about so we can locate the right record quickly.
Send your request or question to our support email address shown in the account contact section. Email is the preferred route for deletion or correction requests that require a written acknowledgement.
Many data questions are answered inside your own account. Check the transaction history, wallet entries and session log there before contacting us — the current state of your data is shown after login.
bat678 approaches data handling with a keep-only-what-is-needed principle. Account security relies on session management that expires inactive logins and requires re-authentication for sensitive actions. We do not store payment credentials directly — bKash, Nagad and Rocket transactions pass through the payment provider's own secure channel, and only the result and reference number appear in your account record. If you believe your account has been accessed without your knowledge, use the password reset flow immediately and contact support through live chat.
Cookies keep your session active and remember your account preferences between visits. You can turn off non-essential cookies in your browser settings; core session cookies are needed for the account to function.
We retain account and transaction records for the period required by applicable regional rules. Once that period ends and no dispute is open, records are removed or anonymised according to our internal schedule.
Access to your account data inside bat678 is limited to staff who need it to support you or maintain the platform. Third-party providers receive only the minimum data their specific function requires.
To update, restrict or request removal of your data, contact support with your account reference and the specific change you need. We confirm receipt and respond within the timeframe your region requires.
The questions below cover what Bangladesh account holders ask most often about how bat678 manages personal data, wallet records and account access. If your question is not here, reach out through live chat or email support.
We collect the details you enter during registration — name, contact information and your chosen payment method such as bKash or Nagad. We also record session data like device type and connection region. We do not collect more than is needed to run your account and provide support.
Only the transaction result and reference number appear in your bat678 account history. The actual payment credential and processing flow happen on the bKash or Nagad side. We do not store your mobile wallet PIN or full account number on our platform.
We hold your data for as long as your account is active and for any additional period required by applicable regional rules. Once that period ends and no dispute is outstanding, data is removed or anonymised. The exact duration depends on local law and the region from which you access the platform.
Your account dashboard shows transaction history, wallet entries and session records after login. For a more detailed view of what we hold, contact our support team with your account reference. We will locate the relevant records and explain what category each one falls into.
Most fields — contact number, email preference — can be updated directly in the account settings page. For identity-verified fields that are locked, send a correction request through live chat or email support. Include the current value and the correct one so the team can process it accurately.
We do not sell your data. Where a third-party provider handles part of our infrastructure — such as a payment processor or technical service — they receive only the minimum data their function requires. They are not permitted to use it for their own marketing or unrelated purposes.
Send a deletion request through email support or live chat, including your account reference and the specific data you want removed. We process requests within the timeframe applicable to your region, subject to any legal retention obligation that prevents immediate deletion.